Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Certain items are not eligible for returns, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Certain health and personal care items
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds are granted, including:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there is often a processing time before refunds are posted.
If you’ve done all of the above and still have not received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, we will issue a refund to the gift giver, who will be notified of your return.
Shipping Returns
To return your product, please mail it to: {physical address}.
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
